STORE MANAGER
Company: Kohl's Peru
Location: Encinitas
Posted on: October 19, 2024
Job Description:
As Store Manager you will provide oversight and leadership for
the entire store team. You are the primary leader for delivering
customer experience and associate engagement. You will teach, coach
and develop associates to deliver excellent service, merchandising
expertise and consistent operational execution. You will be
accountable for the overall results and success of all key
performance measures with a primary goal of driving sales and
profitability.
Do you have the following skills, experience and drive to succeed
in this role Find out below.
What You'll Do
- Guide profitable sales, meet store financial plans and
accomplish performance goals through strategic decisions and
leadership of the store team.
- Achieve payroll plan by managing store schedules, monitoring
labor costs and adapting to business conditions based on weekly and
monthly sales; plan payroll/scheduling based on store traffic to
ensure the store is sufficiently staffed.
- Recruit and make hiring, pay and termination decisions for all
levels of store personnel including store management.
- Manage associate relations issues including performance
management, and ensure associates follow company policies.
- Manage the training process for new hires on Kohl's culture,
product knowledge, selling practices and other associate
responsibilities, holding all associates accountable to individual
goals (e.g., credit, loyalty).
- Coach store team to increase their knowledge, providing
opportunities for continued development; create succession plans
for developing associates.
- Ensure sound inventory management through an accurate shipping
and receiving merchandise process, completing all required business
directives such as price changes and ticketing procedures.
- Prevent loss by educating associates, monitoring daily store
activity, maintaining product protection standards, ensuring
company policies are followed and partnering with Loss
Prevention.
- Ensure store merchandising standards follow visual
merchandising direction, accomplishing product presentation; make
decisions about and adaptations to merchandising direction based on
the layout, adjacencies and needs of the store; ensure product is
displayed in a manner which is clear and easy to understand and is
compelling to the customer.
- Maintain appropriate levels of product on the sales floor by
planning and directing floor replenishment.
- Create a compelling store experience for customers by engaging
and modeling appropriate customer service behaviors to associates,
ensuring speed of point of sale and customer services exceed
standards and customer expectations.All manager roles at Kohl's are
responsible for:
- Managing with integrity, honesty and fostering teamwork in an
engaged and inclusive culture.
- Exercising good judgment and discernment when making decisions;
taking appropriate partners as needed.
- Modeling, enforcing and providing direction and guidance to
associates.
- Demonstrating, coaching and developing a customer service
mindset, including customer service techniques, anticipating
customer needs and satisfactorily resolving issues.
- Ensuring the store has strong operational standards, shortage
mitigation, and merchandising presentation to include accurate
pricing and proper signing.
- Monitoring and adjusting resources as the business dictates to
support customer needs and workload demands.
- Assessing key performance indicators (KPIs) to make informed
business decisions that drive overall store results.
- Managing talent, including hiring, training, developing, and
supervising.
- Accomplishing multiple tasks within established
timeframes.
- Training, monitoring and reinforcing company policies,
procedures, standards and guidelines.
- Adhering to company safety policies and ensuring the safety of
associates and customers.
- Other responsibilities as assigned.What Skills You
HaveRequired:
- Must be 18 years of age or older.
- Experience supervising 20 or more associates, including the
responsibility for performance management and making employment
decisions.
- Great verbal/written communication and interpersonal
skills.
- Excellent decision-making and problem-solving skills.
- Strong people management skills and ability to develop
talent.
- Flexible availability, including days, nights, weekends, and
holidays.Preferred:
- Experience working in a retail environment, preferably in a
managerial position.
- Experience supervising 50 or more associates, including the
responsibility for performance management and making employment
decisions.
- College degree OR equivalent combination of education and 3-4
years experience in retail or similar industry.Essential
FunctionsThe requirements listed below are representative of
functions you will be required to perform, however you may be
required to perform additional functions. Kohl's may revise this
job description at any time. To perform this job successfully, you
must be able to perform each essential function satisfactorily.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions, absent undue
hardship.
- Ability to perform the accountabilities listed in the "What
You'll Do" Section.
- Ability to satisfactorily complete company training
programs.
- Ability to comply with dress code requirements.
- Basic math and reading skills, legible handwriting, and basic
computer operation.
- Ability to operate and communicate on multiple frequency
devices, handheld scanners, and other technology equipment as
directed.
- Ability to maintain prompt and regular attendance and meet
scheduling requirements as set by the company.
- Perform work in accordance with the Physical Requirements
section.Physical Requirements:
- Must be able to lift up to 50 lbs. frequently and occasionally
over 50 lbs. with a two person lift.
- Ability to climb, squat, stoop, kneel, crouch, bend, twist,
reach, lift, grasp, push and pull on a frequent basis.
- Ability to stand/walk for the duration of a scheduled shift (at
least 9 hours).
- Ability to visually verify information and locate and inspect
merchandise.
- Ability to comply with health and safety standards.
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Keywords: Kohl's Peru, Escondido , STORE MANAGER, Executive , Encinitas, California
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