Bank Operations Services Supervisor (Teller Manager)
Company: First Citizens Bank
Location: Irvine
Posted on: October 3, 2024
Job Description:
Overview: Are you a people person? - Be a First Citizens person.
Join our branch team and make a difference. -As an Operations
Services Supervisor at First Citizens Bank, you will be responsible
for the operational management of one branch and managing the team
of service line associates. Processes teller transactions and other
customer service requests. Facilitates customer awareness and
education of bank capabilities, tools and resources. Responsible
for identifying and referring sales opportunities to the
appropriate bank partner. This position supports the sales efforts
of a branch team. -A successful candidate will demonstrate: -
- Management Skills: Capable of managing and developing members
on a team to ensure operational soundness
- Customer Service Skills: Demonstrates professionalism and
empathy in customer interactions
- Adaptability: Has the ability to learn and adapt quickly to new
information and technology and can effectively relay those changes
to the team
- Teamwork: Strives to build strong working relationships with
those on their team as well as cross-functional relationships
- Flexibility: Capable of handling multiple demands and can
readily shift priorities to support direct reports in daily
tasks
- Influence: Capable of building rapport with different
personalities to drive positive results
- Agility: Able to process information and move quickly through
problem resolution
- Communication Skills - Interpersonal: Comfortable and confident
with proactively engaging in conversation with different audiences
- Responsibilities: The essential functions of the job include, but
are not necessarily limited to, the following: -
- Operational oversight for a branch location, ensuring
compliance with all branch operations policy and procedures
- Research and resolve transaction/cash discrepancies
- Hiring, supervision, and performance management of service line
associates
- Processing transactions accurately and efficiently
- Facilitating customer awareness and education of bank services,
including digital banking capabilities
- Introducing customers to other branch team members or bank
partners who are able to provide solutions for their financial
needs Qualifications: Bachelor's Degree and 1 years of experience
in Financial services, customer service, bank operations, or branch
operations managementORHigh School Diploma or GED and 5 years of
experience in Financial services, customer service, bank
operations, or branch operations management -Preferred Area of
Experience: Bank Management or Bank supervisory experience
-Skill(s): Financial literacy, Knowledge of retail banking products
and services, Operations management - -The base pay for this
position is generally between $24.21 and $36.00. Actual starting
base pay will be determined based on skills, experience, location,
and other non-discriminatory factors permitted by law. For some
roles, total compensation may also include variable incentives,
bonuses, benefits, and/or other awards as outlined in the offer of
employment. -First Citizens benefits programs are designed to meet
our associates where they are in life. Full-time associates (20+
hours) are offered a comprehensive benefits program, with
customized offerings, including those designed to support families,
however defined. More information regarding our benefits offerings
can be found here: https://jobs.firstcitizens.com/benefits.
Keywords: First Citizens Bank, Escondido , Bank Operations Services Supervisor (Teller Manager), Executive , Irvine, California
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